I am located in Mountain House, CA near Livermore and Tracy. Pick up for custom orders will be arranged the Monday prior to your requested pick up date. Pick up dates can vary, I do try to remain flexible to accomodate your schedule but do ask for minimum 3 working days prior to pickup. Delivery is sometimes an option depending on availability. In the event that I am able to deliver, the delivery charge is $30 added to the total of your order.

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Custom order requests can be placed under the Custom Cookie Inquiry tab on my website. Once you submit all of your information, I will email you back within 2-3 business days to further assist in getting you the most accurate quote.

As soon as you are interested in custom cookies! Cookies take a ton of preparation and planning so at least 2 weeks notice is required. In the event that I am able to take your order with less than 2 weeks notice, there is a $20 per dozen rush fee added to the total of your order.

Once your order is heat sealed in individual cellophane bags, the cookies will last up to 2 weeks. If you do not plan to eat them before this time, they can be frozen for up to 3 months.

Yes! Cookies can be frozen for up to 3 months. To freeze: Place cookies in original individual bags in a Tupperware container, being careful not to crowd them. Place the container in the freezer. The night before you need them, take the whole container out of the freezer and place it on the counter, keeping the container closed. Once the container has thawed for at least 12 hours, the cookies will be ready to eat!

Currently, we do not offer gluten-free cookies but it is something that we will hopefully be able to offer in the future.

Payment is due upon receipt of your invoice. Payment of your invoice will confirm your order and reserve your pick up date on my calendar. Failure to pay your invoice within 72 hours will result in cancellation of your order.

I have! Please reach out to discuss specific opportunities.

Deposit Requirement
A 50% non-refundable deposit is required at the time of booking to secure your order. Orders are not confirmed until the deposit has been received.

Final Payment
The remaining balance is due at the time of pickup. Orders will not be released without full payment.

Accepted Payment Methods

Venmo

Apple Pay

Zelle

Cash

Cancellations & Refunds
All deposits are non-refundable. Cancellations must be made at least 5 days before the scheduled pickup date. Late cancellations may be subject to full payment depending on the progress of the order.

Order Changes
Requests to change your order (flavor, quantity, design, pickup date or time) must be made at least 5 days before your pickup date. While I’ll do my best to accommodate changes, they are not guaranteed.

Pickup Policy
Please arrive on time for your scheduled pickup. If you’re running late, notify me as soon as possible. Orders not picked up within 2 hours of the agreed time may be considered forfeited unless prior arrangements are made.